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Career Coaching Services
New adjusters, adjusters considering advancement to claims management, adjusters considering a
transition from staff adjuster to independent adjuster-Contact Debbie@Dimechimes.com to schedule your private two
hour claim career coach consulting appointment. Cost will be released to serious candidates looking for private
consulting sessions by email.
Claim Online Live Training Classes
The S stands for our services to the claims industry!
ClaimSmentor Registration Information Link
ClaimSmentor online classes held live - Next classes begin in January 2010
50 Hour Fundamentals of Property Claims Adjusting
This is a new course offering!
Our newest class for adjusters considering opportunities to work as Claim Examiners and in Claim Management
We will meet for two evening sessions to discuss the pros and cons of these two positions versus working as a field
We will explore the major differences in both positions from that of your duties and obligations as field adjusters.
Many do not realize the vast differences in these opportunities. Going into an assignment in these positions, whether
catastrophe or daily (non-catastrophe), independent or staff, they assume it is just reviewing files of others. It is a
given you will be doing that but that is just a small part of your duties in these positions. We will explore the much
greater management responsibilities for reporting requirements, follow ups on claim file status, soft skills (people)
directing others and controlling their work load. We will walk you through the management side of a claims
management system (CMS) system to show you the management tools available LIVE during lesson two of this class. It
is imperative that you understand the hurdles and issues you will face in these positions as well as the difference in
the way these positions are paid on daily rates for independents and salary ranges for staff employees.
We are hosting these classes again in January 2010 live online at ClaimSmentor. You must be a registered member to
attend our class. The link for registration is shown above if you are not already a member. We are offering a daytime
session for this 2 day class which will be held both days from 8am - 11am CST and an evening session from 6-9pm
CST both nights for those taking the evening class. Once you have received your login id to participate, we will direct
you to the complete details on the class posted in our Roots and Wings Training Session Forum..
Look before you Leap…the Grass is NOT always Greener on the other side
Class for staff adjusters interested in changing careers from staff to independent adjuster. Things have greatly
changed on the scene so “look before you leap” is our motto! All new class!
We will discuss the major differences in life, stability, assignments, salaries and /or payments based on many different
types of independent fee schedules. Please do not assume that because you are an experienced adjuster working for
a carrier that you will automatically be assigned claims as an independent adjuster. Things just do not work that way
with ever changing carrier certification exams, with adjusting firm seminar requirements and fees, and with the terms
of contracts you must sign with independent adjusting firms. The use of catastrophe adjusters by carriers also
changes regularly and we can share the most up to date information we have gathered. We are required to turn down
even the seasoned adjusters from assignments when they are in non-compliance with required independent firm
requirements for licensing for out of state assignments and carrier certifications. As my daughter likes to say “it is
what it is” and you need to know what it really is before you make the leap or are forced to as major carriers pull away
from the coast lines around America and you are subject to finding new employment opportunities in the claims
Please don’t make the leap without either participating in our class or by consulting with us in our career coach
consulting services where we will discuss your options individually with you. If nothing else, talk to independent
adjusters you work with who are NOT yet core adjusters for one adjusting firm. Visit us at www.Dimechimes.com for
contact information if you prefer individual career consulting versus registering at ClaimSmentor to join our class. We
have made the transition after a 28 year career as a staff adjuster and manager and can share our transition road
map to success with you. The information is definitely not readily available and takes years to understand this other
side of the claims industry. Things have changed in major form since I left the staff claims industry in late 2001. Then
you could easily obtain independent assignments once you left your carrier. In today’s world it is not that easy without
knowing the ropes of the behind the scenes information independents are forbidden to discuss with carrier staff
managers and adjusters or risk being sent home from assignment and removed from an adjusting firm’s rosters of
available independent adjusters.
We receive resumes regularly from staff adjusters looking for independent assignments so we know there is a great
need for this class. The first two sessions are scheduled for June 2009. They will be held on Saturdays from 9am CST
to 1 pm CST .We must register you for ClaimSmentor to attend the LIVE online class. We are holding this on Saturdays
so we do not interfere with your need to remain focused on your staff duties during the week. We can host them at
your claim association meetings or adjuster seminars at anytime to meet your needs.
We will also be glad to offer this program to insurance company claim departments who are facing massive layoffs due
to downsizing as underwriting guidelines continue to change. While there are some large firms who offer employment
advice for carriers referring employees, I do not find they are helpful as those folks do not major in understanding the
independent claim industry and the ever changing claim opportunities we study thoroughly on a daily basis.
To get you started, just take a look at our prior blog on the Pros and Cons of Staff and Independent Adjuster claim
careers. There are vast differences. I worked side by side with independents and managed them on storm and on field
unit branch assist assignments but I can assure you that there are major roadblocks for independents before they get
regular life sustaining income from independent assignments. You need to learn what they are through our
presentations. We present this class with an overall look at the independent claims industry versus information you
might find at an individual adjusting firm as we will discuss all types of opportunities on independent claim adjuster
careers. We will also share with you some of the top firms our participants have had good experience with and
preparing your resume to transition to claims. Most staff adjusters or staff claim management have not completed a
resume in years and we will explain the differences and offer you recommended resume tips for key important
information to include in your resume as an independent adjuster or independent claim manager.
ClaimSmentor 50 Hour Fundamentals of Claims Class for Property Adjusters and Catastrophe Adjusters
Next class begins in January 2010 for day class and evening class sessions. Classes are held LIVE online.
We have totally updated our Fundamentals of Property Claims class effective March 2009. Just as the “who moved my
claims cheese” job opportunities change, so do things going on in the claims industry. We have watched major
changes in claims litigation through class action lawsuits post Katrina and the increased volume of lawsuits involving
claims. Many of the wind pools are also requiring you file an Answer to any Complaint (lawsuit) on a claim you have
handled then later named in a lawsuit.
We developed this essential basics of property claims class after networking with the members of our ClaimSmentor
program and learning that the majority of “cat 101″ claim handling classes cover the very basics of estimate software
skills, damage scoping, and claim file basics. Many programs are taught by adjusters with barely any experience
themselves. Our class is designed to fill in major gaps of important things you need to know. We do not cover the
estimate software programs and scoping classes but concentrate on the majority of other things that are a must to
know before you handle your first claim. You cannot go out in the field and “wing it” and learn as you go when dealing
with consumers who have bought a policy expecting “above and beyond” service from adjusters servicing their claims
as they have a right to when they need us.
Rather than post the syllabus here in a public forum , I’ll let you decide if you can benefit from taking this class by
taking our 125 question self assessment test which is just a very basic list of things we cover during our 5 week 10
session classes. Also, I personally host these classes and teach you from an experienced claims management
standpoint (both staff and independent management) based on my experience as a claims manager. You will obtain
rare insight into the real expectations so you understand the importance of complying with a carrier file requirements.
While you may barely cut the muster to work storm losses at a time when carriers believe they have exhausted their
resources, you will not be the adjuster selected long beyond the immediate rush of assignments to handle
reinspections. It is not worth ruining your employment opportunities but being removed from a carrier’s list of
deployable adjusters but barely meeting file requirements your first time out!
We hope to see many of you in our upcoming classes!
We will post the 2010 class schedule shortly!
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Claims Staffing and Claim Training